OL97: From and Received Fields Blank for Sent Items

 Last reviewed: January 19, 1998
Article ID: Q176010
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When sending a message from Microsoft Outlook 97, the fields, From and Received are blank in the sent copy of the message.

CAUSE

Your Inbox and Sent Items folders are in a Personal Folder (PST) resident on your computer. The e-mail server that receives the message for distribution populates the From and Received fields, not the Outlook client, so you have no way of seeing the fields after they are populated.

RESOLUTION

To see populated From and Received fields in a sent item message, you must use Microsoft Exchange Server and designate your mail to be delivered to the server Mailbox. In this case you are viewing the Sent Items resident on the server or in an Offline Store (OST) file that is synchronized with the server.

MORE INFORMATION

Steps to Reproduce the Problem

There are two methods to reproduce this problem.

  1. Using Outlook with an e-mail service other than Microsoft Exchange, send a message to someone.

  2. Drag the sent copy of the message from the Sent Items folder to the Inbox.

    -or-

  3. Using Outlook with an e-mail service other than Microsoft Exchange, send a message to someone.

  4. In the Sent Items folder, on View menu click Field Chooser and drag the From and Received fields to the column header.

RESULT: The From field will be blank and the Received field will contain the value None. 

Keywords          : cfgMSMail MsgSend
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: January 19, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.