OL97: Personal Distribution List Name Unresolved Sending E-mail

• Microsoft Outlook 97

SYMPTOMS

When you try to send e-mail using a personal distribution list (PDL) name from the Personal Address Book, Microsoft Outlook may not be able to resolve the list.

CAUSE

This problem may occur if either of the following conditions are true:

• The Personal Address Book may not be in the list to check names for addressing

      -or-
  

• The Personal Address Book may be lower in priority than the Global Address List.

RESOLUTION

To resolve this problem, use the appropriate method for your situation.

Add the Personal Address Book to the Address Lookup List

To add the Personal Address Book to the address lookup list, follow these steps:

1. On the Tools menu, click Services.

2. Click the Addressing tab.

3. Click Add.

4. Click to select Personal Address Book from the list, and then click Add. Click Close and click OK.

Move the Personal Address Book up in the Search Order

To move the Personal Address Book up in the search order, follow these steps:

1. On the Tools menu, click Services.

2. Click the Addressing tab.

3. Click to select Personal Address Book in the list at the bottom of the dialog box. Address books in this list are checked from top to bottom.

4. Click the up arrow to move Personal Address Book up in the order and click OK.