OL97: Journal Entries Unavailable on Shared Contacts

• Microsoft Outlook 97

SYMPTOMS

When you share a Contacts folder between two or more Microsoft Outlook 97 users, Journal entries listed on a Contact's Journal page are only viewable by the primary owner of the Contacts folder. Those who are guest users of the folder, regardless of permissions assigned, cannot see entries on a contact's Journal page.

CAUSE

Journal entries are not stored in the contact record, but rather in the Journal folder of the user owning the Contacts folder. When you view the Journal page of a contact, Outlook searches the local Journal folder for entries belonging to that contact and lists them on the Journal page. If a guest user views the contact's Journal page, Outlook searches their local Journal folder for entries, and will not find any to list.

RESOLUTION

As an alternative to viewing the contact's Journal page, you can share the Journal folder on the computer sharing the Contacts folder. Guest users can then view the journal entries by contact in a tabular format and see the same information available on the contact's Journal Page.

MORE INFORMATION

To Shared the Journal Folder

1. On the computer sharing the Journal folder, right-click the folder in the Folder List and on the shortcut menu, click Properties.

2. On the Permissions tab, Add the name of the users you want to grant access to, or click Default.

3. Set the desired permissions and click OK.

To View the Shared Journal Folder by Contact

1. On the guest user's computer, in the shared Journal folder, on the View menu, point to Current View and click Define Views.

2. Click New and in "Name of new view" type a name for the new view. In Type Of View click to select Table and click OK.

3. Click Fields to add the fields you wish and click OK. Click Group By to group the entries by Contact, and then click OK.

4. Click Apply View to view the journal entries by contact.

REFERENCES

For more information on opening someone else's folder, please see the following article in the Microsoft Knowledge Base:

   Article-ID: Q160302
   Title     : OL97: How to Open Someone Else's Calendar or Other Folder

Keywords          : GnlCont GnlJrnl
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb