PC Win: File Manager Send Mail Option Hangs Computer

• Microsoft Mail for Windows, versions 3.0, 3.0b, and 3.2

SYMPTOMS

With versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows, the computer may appear to stop responding (hang) when you choose Send Mail from the Windows File Manager Mail menu. This problem occurs only if you use ALT+TAB to select Program Manager and then select (double-click) File Manager a second time.

RESOLUTION

If File Manager is not maximized, activate a different program by selecting another application. Or, you can double-click the desktop and bring up the Task List.

If the File Manager is maximized, you can press F7 to invoke the spelling checker, which returns you to Program Manager. (See Note below.)

Close the Send Note Window to return the computer to normal operation.

NOTE: Microsoft Windows for Workgroups version 3.1 does not include a spelling checker. If you are a Windows for Workgroups Mail user and you have the File Manager maximized, you will have to reboot your machine to continue.

STATUS

Microsoft has confirmed this to be a problem in versions 3.0, 3.0b, and 3.2 of Microsoft Mail for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.