SMTP: WHEN Info Missing in Schedule+ Meeting Requests

The information in this article applies to:

• Microsoft Mail Gateway to SMTP, version 3.0

SYMPTOMS

Mail users who receive meeting request messages from Microsoft Schedule+ by way of Microsoft Mail Gateway to SMTP, do not receive the WHEN portion of a meeting request and cannot tell when the meeting is scheduled.

CAUSE

When Schedule+ creates the meeting request it places the WHEN information in the header portion of the message but not in the body. Most header information is normally duplicated in a message's header and body portions because the header is used for routing within Microsoft Mail and the body is the text seen by MS Mail users--with header information extracted into the message as needed.

Messages addressed to SMTP users are extracted to a text file using the Microsoft Mail File Format (MMFF) as defined in the File Format APIs for Gateway and Applications (FFAPI) manual. The header portion of the MMFF is not needed in the SMTP environment so it is discarded. WHEN information is included in the header but not in the body, so it is lost when the SMTP Gateway forwards the message into the SMTP environment.

RESOLUTION

Type the meeting time and date, and the time you send the meeting request, in the text itself.

STATUS

Microsoft has confirmed this to be a problem in version 3.0 of the Microsoft Mail Gateway to SMTP. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.