PC Win: MOVEUSER.EXE Err Msg: Export User Failed

 Last reviewed: March 28, 1996
Article ID: Q112304
The information in this article applies to:
  • Microsoft Mail for Windows, versions 3.0, 3.0b, and 3.2

SYMPTOMS

When you use the MOVEUSER.EXE program to export a user to an .MMU file (using the Export option under the File menu), the following error may occur: 

   Export user Failed
When you use the MOVEUSER.EXE program to copy a user from one postoffice to another postoffice, the following error message may occur 

   Moving user <User Name> Failed
where <User Name> is the full name of the user being moved.

CAUSE

This problem can occur if the .MAI files corresponding to the messages in the user's .MBG file are missing.

The MOVEUSER.EXE program tries to read and save all the user's mail. It does this by reading the user's .KEY file to determine which message headers present in the user's .MBG file are not deleted. Each header in the .MBG file contains the name of the .MAI file containing the message. While going through the .MBG file, if MOVEUSER.EXE detects that the .MAI file for a header is missing, the above error messages are generated.

The problem of a missing .MAI file also manifests itself with the following error message when the corresponding mail message is read from the MS-DOS workstation: 

   Notice 16
   Error reading mail
   (Possibly previously deleted)

RESOLUTION

This problem can be resolved in one of the following three ways:

  • Delete the message(s) from the Microsoft Mail MS-DOS client.
  • Restore the missing .MAI file(s) from a backup copy.
  • Clear all the pointers to any lost MAIs.

To determine the .MAI file for the message in question

  1. Use the USRDMP.EXE or LISTUSER.EXE utility to get the user's 8-digit ID. These utilities are available to Mail administrators as part of Application Note WA0641, "Database Maintenance Utilities."

    You can obtain these Application Notes by contacting Microsoft Product Support Services.

  2. The user's .MBG file is <8-digit ID>.MBG and is present in the MBG subdirectory of the Microsoft Mail postoffice.

c. From the user's .MBG file, you can determine the corresponding .MAI 
   file for the message in question.

To clear all the pointers to any lost MAIs:

  1. Login to the user's account with the Windows client and spool all his or her mail into his or her .MMF.

  2. Reset the <hexid>.KEY and <hexid>.MBG.

This will clear all the pointers to any lost MAIs and will allow you to move the user to the new postoffice.

Additional reference words: 3.00 3.00b 3.20 DBUTILS PSS
KBCategory: kbtool kbtlc
KBSubCategory: MailPCWin

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Last reviewed: March 28, 1996
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