PC WRmt: Friendly Name Doesn't Change

• Microsoft Mail Remote for Windows, version 3.2

SYMPTOMS

When you use Microsoft Mail Remote for Windows and you change your friendly name, you will see both your old and new friendly names in the Address Book.

CAUSE

Changing your friendly name on the postoffice does not change your friendly name in Mail Remote for Windows unless you obtain a new Data disk.

When you change your friendly name, your friendly name listed in the RNETWORK.GLB file no longer matches your friendly name listed in the CONNECT.GLB file.

Mail Remote for Windows gets a user's friendly name from the CONNECT.GLB file and creates the local postoffice list. If the Remote user is in the list, nothing happens. Because the name has changed, the new name isn't found, so Mail Remote for Windows add the new name.

RESOLUTION

Contact your system administrator and ask for a new Data disk when you change your friendly name.

REFERENCES

For more information, see the Microsoft Mail Remote for Windows on-line Help documentation under "Remote Help," "Solving Message or Address List Problems."