PC Gen: Err Msg: Password Invalid

• Microsoft Mail for PC Networks, versions 2.1x, 3.0, 3.0b, and 3.2

SYMPTOMS

Under versions 2.1, 3.0, 3.0a and 3.2 of Microsoft Mail for PC Networks, when you log into a mailbox from the MS-DOS client, the following error message appears:

   Password Invalid

CAUSE

The password may be invalid. However, if the password is valid, confirm that you are using the correct version of the Mail client for your postoffice. If you are using a version 2.1 Mail client and connecting to a later version of postoffice, for example, the postoffice may display the above error message because of its more enhanced security system.

RESOLUTION

To ensure the password is correct you can reset it from within Mail Administrator. This will reset the password to the defined global password, Local Admin, Options, Password.

Make sure you are using the correct version of client software for the postoffice you are trying to log into. Remove enhanced security from the postoffice if the client software can't be upgraded.