PC Ext: External 3.2 Decrements Retry Count

• Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

In the External Mail program included with version 3.2 of Microsoft Mail for PC Networks, any of the following modem return codes decrement the mail retry counter:

   3 - NO CARRIER
   4 - ERROR
   6 - NO DIALTONE
   7 - BUSY
   8 - NO ANSWER

CAUSE

In versions of Mail earlier than 3.2, a return code of 3, 4, 6, or 7 decrements the retry counter, while 8 does not.

RESOLUTION

Modify the modem script to use return code 9, and therefore not decrement the counter. For example, if one of the External Mail programs in the Mail system is often busy, make the following change to ensure that mail is not rejected unnecessarily. (The following example is taken from the HAYES24.MDM script; this modification is similar in all scripts.)

Change the following

   else if (response = "7^M")
             {
             display ">>> BUSY <<<"
             $ret = 7             ; busy
             }

to:

   else if {response = "7^M"}
             {
             display ">>> BUSY <<<"
             $ret = 9
             }