PC Ext: Err Msg: Retry Count ExceededLast reviewed: June 3, 1996Article ID: Q113165 |
The information in this article applies to:
SYMPTOMSWhen the External Mail program (EXTERNAL.EXE) cannot deliver mail to an .MAI file, the following error message appears:
Retry count exceededThe External Mail program generates this error after it has tried to deliver a message three times. It takes approximately 16 minutes to make the three attempts. If the file remains locked, the External Mail program's copy of the message is destroyed. You can tell this problem has occurred by looking in the sending postoffice's SESSION.LOG and SYSTEM.LOG files for "Retry Count Exceeded" and "Missing Message File" messages.
STATUSMicrosoft has confirmed this to be a problem in version 3.2 of Microsoft Mail for PC Networks. This problem was corrected in version 3.2a (which includes EXTERNAL.EXE version 3.2.9). For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):
m a i l u p dThere is also a newer version of EXTERNAL.EXE, which is available from the Microsoft Software Library (MSL).
You can find EXTUPD.EXE (size: 531665 bytes) , a self-extracting file, on the followingservices:
ARTICLE-ID: Q119591 TITLE : How to Obtain Microsoft Support Files from Online Services |
Additional reference words: 3.20
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