FAX: First Contact Form for FAX Gateway

Last reviewed: October 20, 1997
Article ID: Q114398

2.10 3.00 3.00a MS-DOS kb3rdparty

The information in this article applies to:

Microsoft Mail Gateway to FAX, versions 2.1, 3.0 and 3.0a.

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c

               MICROSOFT FAX GATEWAY PROBLEM REPORT

FAX Gateway version: 2.1b 3.0 3.0a

MICROSOFT MAIL      Postoffice version: ____________________

                          Network name: ____________________

                       Postoffice name: ____________________

  Network operating system and version: ____________________

Is the problem with the Fax Gateway or the Microsoft Fax printer

driver?  Gateway   Driver

Fax board/model: __________________

Is the Fax board software installed on the LAN or local hard drive?

   LAN   LOCAL

Does the problem occur when the board software is used? YES/NO

Can the problem be reproduced? YES/NO

Has the Gateway ever worked before? YES/NO

Do you receive an error message? YES/NO. Message: ____________________

Describe the Problem

Additional reference words: faxfcc
KBCategory: kb3rdparty
KBSubcategory: MailGWFax

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 20, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.