MHS: First Contact Form for MHS Gateway

The information in this article applies to:

• Microsoft Mail Gateway to MHS, version 3.0

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are nine articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c

               MICROSOFT MHS GATEWAY PROBLEM REPORT FORM

  Must be 3.0--2.1 is NOT supported. You can get a free upgrade from
  Inside Sales.

MICROSOFT MAIL           Postoffice version: ____________________

                               Network name: ____________________

                            Postoffice name: ____________________

Foreign mail system host type: _________________________

Has this worked before?   YES/NO

Is problem seen on foreign mail system?    YES/NO

Is problem seen on local (MS Mail) system?   YES/NO

Intermittent or consistently reproducible? ___________________

Can a loop message be sent?   YES/NO

   (A loop message is sent from MS Mail to MS Mail through MHS. If you
   are Admin and your host is MS Mail, address it to MHS:ADMIN@MSMAIL.)

Can mail be sent from foreign mail system to MSMail?   YES/NO

Can mail be sent from MS Mail to foreign mail system?   YES/NO

List any error messages

(Check the MHSgate log file in the log directory.)

Describe the problem