PROFS: First Contact Form for PROFS Gateway

 Last reviewed: October 20, 1997
Article ID: Q114404
3.20 3.30 3.40 3.40a MS-DOS kb3rdparty

The information in this article applies to:

  • Microsoft Mail Gateway to IBM PROFS and OfficeVision, versions 3.2, 3.3, 3.4, and 3.4a

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces): 

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c


               MICROSOFT PROFS GATEWAY PROBLEM REPORT FORM
REMEMBER: All LAN configuration questions must be answered. Check with 
          the LAN administrator, if necessary.

LAN Side

Version of HOSTDISP or VMGATE:   1.0   2.0a   2.0h   2.0f  2.1a  2.1b
                                 3.0   3.2    3.3    3.4   3.4a

MICROSOFT MAIL       Postoffice version: __________________________

                           Network name: __________________________

                        Postoffice name: __________________________

Emulator:    DCA     IRMA     Novell     Version: _________________
How is the emulator configured? (DFT, CUT)

What command line options are being used? _________________________

Amount of RAM free prior to starting HOSTDISP: ____________________

LAN operating system: _________________ Version: __________________

Other LAN Questions

Any TSRs Loaded?   YES/NO. List them:





Do SEND and RECEIVE work from the MS-DOS Prompt?   YES/NO

Host Configuration

Host software version: (Check RELEASE DATA)______________________

Is Distribution Manager running? (Check REL-DM DATA in version 3.3) 

                                  YES/NO.  Version: _______________
Is GRF running? (Check REL-GRF DATA in version 3.3) 

                                  YES/NO.  Version: _______________
VM version: _______________________

Size of virtual storage: (check Q STOR) ___________________________

Size of the 191 disk:

Other Host Questions

RSCS version: _________________

Did the software upload correctly? Check: 

     (PWACKSUM BASE)    (PWACKSUM DISTRMGR)     (PWACKSUM GRF)
What are the routes and reroutes?

Describe the problem

Additional reference words: profsfcc
KBCategory: kb3rdparty
KBSubcategory: MailGWPROFS

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Last reviewed: October 20, 1997
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