X400: First Contact Form for X.400 Gateway

 Last reviewed: October 20, 1997
Article ID: Q114405
3.00 3.20 MS-DOS kb3rdparty

The information in this article applies to:

  • Microsoft Mail Gateway to X.400, versions 3.0 and 3.2

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces): 

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c

               MICROSOFT X.400 GATEWAY PROBLEM REPORT FORM

Gateway version:    2.1    3.0    3.2
X400GATE.EXE 2.1 is 262265 bytes X400GATE.EXE 3.0 is 309792 bytes X400GATE.EXE 3.2 is 513370 Bytes 

MICROSOFT MAIL         Postoffice version: _____________________

                             Network name: _____________________

                          Postoffice name: _____________________
Network operating system: ___________________________

What system are you connecting to? (AT&T, RS4000, etc.)

What is the Administrative Domain/Service Provider?

How are you connecting?

  • TP0/X.25
  • TP4/CLNP (3.2 only)
  • Both (3.2 only) 

    Has this worked before?   YES/NO
If YES, when did it quit working? ______________________________

What, if anything, was changed before it quit working? 

Is this problem seen on the foreign mail system?   YES/NO

Is problem seen on local (MS Mail) system?   YES/NO
Is this local to one user, or is it global?

Intermittent or consistently reproducible? ___________________

Can a loop message (from MS Mail to MS Mail through X.400) be sent? YES/NO 

Can mail be sent from the foreign sail system to MS Mail?   YES/NO

Can mail be sent from MS Mail to the foreign mail system?   YES/NO

List any error messages

Files needed

You should find and extract these files and have them ready to send to Microsoft PSS (preferably electronically):

  • X400.LOG file from the LOG subdirectory.

The most helpful way to do this is to create a new LOG file containing only the problem in question. If you cannot do this, send in the existing LOG file. Here is how to generate a new one:

  1. Delete the X400*.LOG file.
2. Run the Gateway using the command line: "X400GATE -LVD". 3. Recreate the problem.

Extract these configuration files from the X.400 subdirectory:

  • ADDRCONV.CFG
  • BODYPART.CFG
  • INCNCT.CFG
  • MTA.CFG
  • OUTCNCT.CFG
  • ROUTE.CFG

For version 3.2, extract these files also from the X.400 subdirectory:
  • INCNCT2.CFG
  • OUTCNCT2.CFG
  • X400GATE.INI

Describe the problem

Additional reference words: x400fcc
KBCategory: kb3rdparty
KBSubcategory: MailGWX400

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Last reviewed: October 20, 1997
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