SMTP: First Contact Form for SMTP Gateway

Last reviewed: October 20, 1997
Article ID: Q114407
2.10b 3.00 MS-DOS kb3rdparty

The information in this article applies to:

  • Microsoft SMTP Gateway, versions 2.1b and 3.0

Please use the checklist in this article to collect information on your system before calling Microsoft Product Support Services. You will be able to work with a Microsoft service engineer much more efficiently if all the information that might be needed to trace and resolve your problem is in front of you. In addition, any troubleshooting information the article may include may also help you solve your problem. Please be as complete and as specific as possible when you fill this form out.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c


               MICROSOFT SMTP GATEWAY PROBLEM REPORT FORM

MICROSOFT MAIL        Post office version: _____________________

                             Network name: _____________________

                         Post office name: _____________________

Gateway version:   3.0 new       3.0 update        2.xx

TCP/IP version:   MS    FTP    LAN Workplace for MS-DOS    Pathways

Network operating system:    LAN Man    Novell    Pathworks    NFS

List any error messages

Is this a new installation?   YES/NO

(If yes, and you are having trouble configuring, get AppNote GW0645.)

Has it worked before?   YES/NO

Is the problem common to one user?   YES/NO

Is the problem common to one post office?   YES/NO

Can you send?  YES/NO      Receive?   YES/NO

Is problem intermittent or consistently reproducible? ________________

If Novell, check database for hidden files, rights, etc.

Get a log file (procedure below) as well as these CFG files in the SMTP directory: ADDR_MAP.CFG and LOCAL.CFG. Mail, fax, or email the new SMTPGATE.LOG file to Microsoft Product Support Services.

To get a log file

  1. Stop the SMTP Gateway.
2. Type: ren <maildata drive>\log\smtpgate.log <maildata
   drive>\log\smtpold.log
3. Add: "-Cd", "-Gacsy" and "-Lacsy" to the "smtpgate"
   startup command.
4. Restart gateway to recreate the error.

Describe the problem


Additional reference words: smtpfcc
KBCategory: kb3rdparty
KBSubcategory: MailGWSMTP


THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 20, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.