SMTP: First Contact Form for SMTP GatewayLast reviewed: October 20, 1997Article ID: Q114407 |
2.10b 3.00
MS-DOS
kb3rdparty
The information in this article applies to:
Please use the checklist in this article to collect information on your system before calling Microsoft Product Support Services. You will be able to work with a Microsoft service engineer much more efficiently if all the information that might be needed to trace and resolve your problem is in front of you. In addition, any troubleshooting information the article may include may also help you solve your problem. Please be as complete and as specific as possible when you fill this form out. There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):
x 4 0 0 f c c m s f c c 3 c o m f c c p r o f s f c c m c i f c c s m t p f c c f f a p i f c c s n a d s f c c f a x f c c c o n n f c c MICROSOFT SMTP GATEWAY PROBLEM REPORT FORM MICROSOFT MAIL Post office version: _____________________ Network name: _____________________ Post office name: _____________________ Gateway version: 3.0 new 3.0 update 2.xx TCP/IP version: MS FTP LAN Workplace for MS-DOS Pathways Network operating system: LAN Man Novell Pathworks NFS List any error messages
Is this a new installation? YES/NO(If yes, and you are having trouble configuring, get AppNote GW0645.)
Has it worked before? YES/NO Is the problem common to one user? YES/NO Is the problem common to one post office? YES/NO Can you send? YES/NO Receive? YES/NOIs problem intermittent or consistently reproducible? ________________ If Novell, check database for hidden files, rights, etc. Get a log file (procedure below) as well as these CFG files in the SMTP directory: ADDR_MAP.CFG and LOCAL.CFG. Mail, fax, or email the new SMTPGATE.LOG file to Microsoft Product Support Services.
To get a log file
drive>\log\smtpold.log3. Add: "-Cd", "-Gacsy" and "-Lacsy" to the "smtpgate" startup command.4. Restart gateway to recreate the error.
Describe the problem
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Additional reference words: smtpfcc
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