PC Win: Err Msg: Undeliverable Mail

 Last reviewed: June 4, 1996
Article ID: Q114942
The information in this article applies to:
  • Microsoft Mail for PC Networks, versions 3.0b and 3.2

SYMPTOMS

With version 3.0b or 3.2 of Microsoft Mail for Windows, if there are more than 66 network names defined, the following error may occur when you send mail: 

   Undeliverable Mail
This problem applies to gateway users, as well as external postoffice users.

CAUSE

The NETWORK.GLB file is used to define any external postoffices or gateways the postoffice can address mail to. Network names are defined by the Mail Administrator program and a new record is added to this file every time a new network name is defined. Gateway names are defined and added to this file when the gateway is installed.

If the NETWORK.GLB file contains more than 66 network names, any mail sent to the remaining subsequent network names will cause Mail to return an "Undeliverable Mail" error message.

STATUS

Microsoft has confirmed this to be a problem in versions 3.0b and 3.2 of Microsoft Mail for Windows. This problem was corrected in version 3.2a (which includes MSSFS.DLL version 3.2.0.4074).

For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   m a i l u p d
There is also a newer version of MSSFS.DLL, which is available from the Microsoft Software Library (MSL). 

You can find MSSFS.EXE (size: 154730 bytes) 
                      , a self-extracting file, on the following
services:
  • Microsoft's World Wide Web Site on the Internet 

          On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.

          Enter kbfile MSSFS.EXE (size: 154730 bytes) 
                            , and click GO!
      Open the article, and click the button to download the file.


  • Internet (anonymous FTP)

          ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get MSSFS.EXE (size: 154730 bytes) 

    

  • The Microsoft Network

          On the Edit menu, click Go To, and then click Other Location.
      Type "mssupport" (without the quotation marks).
      Double-click the MS Software Library icon.
      Find the appropriate product area.
      Locate and Download MSSFS.EXE.

    

  • Microsoft Download Service (MSDL)

          Dial (206) 936-6735 to connect to MSDL
      Download MSSFS.EXE (size: 154730 bytes) 

    

For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:



   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services



	
			
	















	






Additional reference words: 3.00b 3.20 admin sixty six 66th 67th seven

sixth seventh

KBCategory: kbenv kbbug3.00b kbbug3.20 kbfix3.20a kberrmsg kbfile

KBSubCategory: MailPCWin xclnwin95 xprosfs








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	Last reviewed:  June 4, 1996
	

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