FAX: Err Msg: Profile Error: Incorrect or Missing Printer Path

The information in this article applies to:

• Microsoft Mail Gateway to FAX, versions 3.0 and 3.0a

SYMPTOMS

The Microsoft Mail Gateway to FAX generates the following error message upon startup:

   Profile error: Incorrect or Missing PRINTER PATH description

CAUSE

The Fax gateway requires access to the Microsoft Mail utility PPB.EXE--part of the Microsoft Mail MS-DOS workstation software used to access .DCX-formatted fax images. This message indicates that the gateway cannot find this file.

If the fax software directory SATISFAX is missing from the gateway postoffice \MAILDATA structure, the above error can occur.

This error can also occur if the FAX gateway files: DCX2TIF.EXE and TIF2DCX.EXE are missing from the mail executable directory where FAXGTW.EXE is installed.

RESOLUTION

PPB.EXE must be accessed in the location specified in the printer path field of the PROFILE.GLB file.

Install the Microsoft Mail MS-DOS workstation software; in addition to PPB.EXE, the software contains files that enable the Fax gateway to print incoming faxes and a printer driver.

To install the MS-DOS workstation software:

1. Install the Microsoft Mail MS-DOS client.

2. Modify the PROFILE.GLB printer path field to select the drive and path of the MS-DOS client. Use the PROFILE.EXE editor.

3. Run the MS-DOS client DISPLAY.EXE program and select Setup, Other, Driver to select a printer driver. This creates the file SNAPSHOT.DRV.

4. Run the PROFILE.EXE editor and change the Fax In field to SPOOL or SPOOL+VIEW. This enables the Fax gateway to print incoming faxes.

If the fax software directory SATISFAX is missing, restore the directory and its subdirectories from backup or reinstall the fax board software.