PC DOS: MS-DOS Mail Client Can Misdirect Mail

• Microsoft Mail for PC Networks, MS-DOS workstation, versions 3.0 and 3.2

SYMPTOMS

Mail sent from the MS-DOS client may be misdirected mail if a mail message is composed but is not sent until after a rebuild of the global address list (GAL) is completed.

CAUSE

The global address list (GAL) contains unique tuple identifiers (TIDs) for local users as well as users external to the postoffice. When the GAL is rebuilt, new users are added whose names may occur alphabetically before the user to whom the message was addressed in the MS-DOS client. When this happens, the addressee essentially is "moved down" in the list and is assigned a new TID.

However, this TID value is used to retrieve the name from the GALNETPO.GLB file. The GALNETPO.GLB contains the name and external mailbag reference of the addressee. If the name associated with the TID value is different from that in the message composed in the MS-DOS client, mail will be delivered to the user associated with that TID value.

STATUS

Microsoft has confirmed this to be a problem in versions 3.0 and 3.2 of Microsoft Mail for PC Networks, MS-DOS workstation. This problem was corrected in version 3.2.4 of REBUILD.EXE. If you do not have version 3.2.4 (or later), you can download REBUPD.EXE, a self-extracting file, on the following services:

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile REBUPD.EXE (size: 61293 bytes) 
                               , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get REBUPD.EXE (size: 61293 bytes) 
  

• The Microsoft Network

        On the Edit menu, click Go To, and then click Other Location.
        Type "mssupport" (without the quotation marks).
        Double-click the MS Software Library icon.
        Find the appropriate product area.
        Locate and Download REBUPD.EXE.
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download REBUPD.EXE (size: 61293 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services

MORE INFORMATION

You should replace all 3.2 versions of the Rebuild program with version 3.2.4 (or later).

If you have Mail 3.0 or 3.0b, you cannot run Rebuild 3.2.4 with directory synchronization (Dir-Sync); you should upgrade to Mail 3.2 or follow the suggestions given on page 193 of the Mail 3.2 "Administrator's Guide":

   IMPORTANT: Perform manual synchronization only when users are not
   actively using the mail system.