PC Win: MOVEUSER.EXE Causes Invalid MMF After Password Reset

• Microsoft Mail for Windows, version 3.2

SYMPTOMS

In version 3.2 of Microsoft Mail for Windows, a user can encounter the following error message when trying to log into the Windows client after having been moved to another postoffice with the MOVEUSER.EXE utility:

   This account is not a valid user of this message file.
   Please sign in as the correct user."

CAUSE

This error can indicate that an ADMIN.EXE password recover has been executed on the user's mail message file (MMF) before moving the user with MOVEUSER.EXE.

Either the user's ID or password must be consistent with the postoffice records before the Windows client can access the user's mailbox. When MOVEUSER moves a user to a new postoffice it changes the user's mailbox ID number. If the password is reset, the Windows client cannot recognize the password already embedded in the MMF because it was never synchronized with the postoffice ACCESS2.GLB file upon logging into the Windows client. Without a match, the Windows client cannot validate the current password, so it invalidates the MMF.

RESOLUTION

If the mail administrator wishes to reset the password for the user who is being moved, the following steps should be explicitly followed:

1. On the originating postoffice, use the mail administrator program (ADMIN.EXE) to reset the user's password . This is done by selecting Local-Admin, Recover.

2. Login to the user's account to synchronize the local password with the postoffice password.

3. Run MOVEUSER.EXE and move the user to the destination postoffice.

4. Now you may successfully login to the user's account on the destination postoffice.