PC WRmt: Not Designed to Support Extended Information

• Microsoft Mail Remote for Windows, version 3.2

SYMPTOMS

Version 3.2 of Microsoft Mail Remote for Windows was not designed to support extended information (custom template information). When RNETWORK.GLB file is created, it packages all the TPL files. INF files do not get packaged in RNETWORK.GLB; therefore, extended information is not available for remote users. However, there is a problem with the way the remote client handles the extended information when it is present on the postoffice.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail Remote for Windows. This problem was corrected in MSRMTUI.DLL version 3.2.0.4008. If you do not have version 3.2.0.4008 (or later), you can find MSRMTUI.EXE, a self-extracting file, on the following services:

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile MSRMTUI.EXE (size: 95915 bytes) 
                                , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get MSRMTUI.EXE (size: 95915 bytes) 
  

• The Microsoft Network

        On the Edit menu, click Go To, and then click Other Location.
        Type "mssupport" (without the quotation marks).
        Double-click the MS Software Library icon.
        Find the appropriate product area.
        Locate and Download MSRMTUI.EXE.
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download MSRMTUI.EXE (size: 95915 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services

   ARTICLE-ID: Q103946
   TITLE     : Mail Remote MSRMTUI.DLL Update

MORE INFORMATION

If there is an 8DIGIT.TPL file associated with an external postoffice in the WINDOWS\MSMAIL\MSRMT\TPL subdirectory, when you get details by picking a user from the external PO list, the standard fields are displayed. But if you get details by picking a user from the GAL, in addition to the standard fields, the default template information is displayed (default information from 8DIGIT .TPL). Getting details on every user on that postoffice, results in the same template information because the information is being read from the 8DIGIT.TPL.

The remote client does not read the INFs and so the template information should NOT be displayed when getting details.

When RNETWORK.GLB is generated, all *.TPLs, (including 8DIGIT.TPLs for other postoffices) are included in the file. When the remote client is installed with this data disk, the TPLs are placed in the TPL subdirectory in WINDOWS\MSMAIL\MSRMT\TPL. On the remote client, the external postoffices have a hexid that do not correspond with the hexid on the postoffice.

For example, if you have EXTNET/EXTPO defined on your PO, you may have 00000002.USR and 00000002.TPL and 00000002.INF on the PO whereas on the remote client, you may have 00000001.USR but the TPL is still is in 00000002.TPL. When you get details, you end up getting the information from the wrong TPL file.

For example, on the postoffice, if you have 10 8DIGIT.TPL files associated with 10 different external POs. RNETWORK.GLB contains all these 10 8DIGIT.TPL files. The WINDOWS\MSMAIL\MSRMT\TPL directory contains these 10DIGIT.TPL files. When the information in the data disk is parsed out at the remote client, the external POs are associated with different hexids. When you get details on the user from the GAL, it looks at the wrong 8DIGIT.TPL file as the new hexid associations have not affected the TPLs.

A similar problem existed with ADMIN.TPL and the problem was resolved by deleting the ADMIN.TPL file when you parse out RNETWORK.GLB. A similar mechanism is required to delete all the 8DIGIT.TPL files at the remote client.