PC Adm: 007 Error Caused by Missing .MEM File

• Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

The External Mail program (EXTERNAL.EXE) generates the following error in the SYSTEM.LOG file if it tries to deliver mail to a postoffice group for which there is no .MEM file:

   [007] Message addressed to group that no longer exists.

CAUSE

If the administrator deletes a user who was the only local member of a group containing local and external members, the program will delete the .MEM file.

MOVEUSER.EXE will also cause the .MEM file to be deleted if the last member of a group is deleted from within MOVEUSER.

RESOLUTION

To avoid this problem, remove users from Groups prior to deleting them. The Admin, Group Modify function does not delete the .MEM file.

To recover from the problem:

1. Start the Mail Administrator program and select Local-Admin, Group, Modify.

2. Select the group that was mentioned in the error message in the SYSTEM.LOG file.

3. Press the ENTER key (do not press ESC) and continue to press ENTER at the prompts. This will re-create the zero-byte .MEM file.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail for PC Networks. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

Ordinarily, the .MEM file contains a mailbag list of the local postoffice users who are members of the group. It is acceptable to have a zero-byte .MEM file. In fact, a zero-byte .MEM file is created for groups that only have members at other postoffices.

The MOVEUSER utility is provided with MVUSR.EXE on the Microsoft Software Library (MSL).

You can find MVUSR.EXE (size: 105695 bytes) 
                      , a self-extracting file, on the following

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile MVUSR.EXE (size: 105695 bytes) 
                              , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get MVUSR.EXE (size: 105695 bytes) 
  

• The Microsoft Network

        On the Edit menu, click Go To, and then click Other Location.
        Type "mssupport" (without the quotation marks).
        Double-click the MS Software Library icon.
        Find the appropriate product area.
        Locate and Download MVUSR.EXE.
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download MVUSR.EXE (size: 105695 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
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