PC Ext: X.25 Err Msg: Mail Retry Count Exceeded...

 Last reviewed: June 4, 1996
Article ID: Q118504
The information in this article applies to:
  • Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

Sending numerous attachments to multiple recipients via the External Mail program (EXTERNAL.EXE) across an X.25 connection may fail with the following error message: 

   Mail retry count exceeded sending to <network/postoffice>

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail for PC Networks. This problem is corrected in EXTERNAL.EXE version 3.2.12. If you do not have version 3.2.12 (or later), you can download EXTUPD.EXE, a self-extracting file, on the following services:

  • Microsoft's World Wide Web Site on the Internet 

          On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.

          Enter kbfile EXTUPD.EXE (size: 531665 bytes) 
                             , and click GO!
      Open the article, and click the button to download the file.


  • Internet (anonymous FTP)

          ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get EXTUPD.EXE (size: 531665 bytes) 

    

  • The Microsoft Network

          On the Edit menu, click Go To, and then click Other Location.
      Type "mssupport" (without the quotation marks).
      Double-click the MS Software Library icon.
      Find the appropriate product area.
      Locate and Download EXTUPD.EXE.

    

  • Microsoft Download Service (MSDL)

          Dial (206) 936-6735 to connect to MSDL
      Download EXTUPD.EXE (size: 531665 bytes) 

    

For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:



   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services


MORE INFORMATION

 


This problem does not exhibit itself until the combined number of
attachments and recipients reaches some unspecified limit. In many cases,
reducing the number of attachments or recipients will eliminate the
problem. In extreme cases, only one attachment may be sent to any specific
group of recipients.


This problem is more prone to show when connecting multiple postoffices
via Async or X.25 communications, running the MS-DOS version of
EXTERNAL.EXE.



	
	

	















	






Additional reference words: 3.20

KBCategory: kbenv kbusage kbbug3.20 kbfix kbfile

KBSubCategory: MailPCExt








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	Last reviewed:  June 4, 1996
	

	© 1998 Microsoft Corporation. All rights reserved. Terms of Use.