PC Ext: First Contact Form for Microsoft Mail EXTERNAL.EXE

 Last reviewed: June 10, 1996
Article ID: Q118888
The information in this article applies to:
  • Microsoft Mail for PC Networks, versions 2.1, 3.0, 3.2, and 3.5

SUMMARY

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

MORE INFORMATION

Microsoft EXTERNAL.EXE Problem Report Form

Version of Microsoft Mail:   2.1c          2.1d          2.1e
                             3.0           3.0a          3.0b
                             3.2
Version of EXTERNAL.EXE:__________________________ NOTE: The version number will be displayed while EXTERNAL.EXE runs.

Number of Postoffices in Use:_________________

Network Operating System:_____________________

EXTERNAL.EXE Machine 

     Manufacturer:_______________    Processor:___________
     RAM Size:___________            Operating System:_________
     Operating System Version:___________
     Available Memory:__________

Where does EXTERNAL.EXE reside?  on the server   local

Are you using:  Direct drives   Dynamic drives   Both
If asynchronous transfer: 
     Modem Manufacturer:______________   Modem Model:___________
     Modem Script:____________           Script Size & Date:_______________
     Is a full nine-pin cable being used?  yes   no
     Is XON/XOFF turned off?  yes   no
     Is RTS/CTS turned on?  yes   no
     Is data compression turned off?  yes   no
     Is error correction turned off?  yes   no
     Are the modems on each side identical?  yes   no
List the command-line options used or EXTERNAL.INI file options used:

Problem Description:

Additional reference words: 2.10 3.00 3.20 3.50 External Mail program fcc
KBCategory: kbref kbenv
KBSubCategory: MailPCExt

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Last reviewed: June 10, 1996
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