PC DirSync: Dir-Sync Processes Launched at Wrong Time

• Microsoft Mail for PC Networks, versions 3.2 and 3.5

SYMPTOMS

The directory synchronization (Dir-Sync) processes are not run at the times they are scheduled.

CAUSE

Possible causes are:

1. The PROCESS.GLB file on the postoffice is corrupt.

2. The TZ variable is used inconsistently.

3. The time has changed to Daylight Saving Time.

4. The clock is set incorrectly on the computer running Dispatch.

RESOLUTION

The following workarounds correspond with the causes listed above and correct this problem:

1. If the PROCESS.GLB file on the postoffice is corrupt, use the DEBUG program to reset the PROCESS.GLB file to 512 bytes:

         debug process.glb
         -rcx
         xxxx
         :200
         -w
         -q
   

   Use the Microsoft Mail Administrator program (ADMIN.EXE) or the DSSCHED utility provided with Application Note WA0725, "Directory Synchronization (Dir-Sync)" to schedule the Dir-Sync processes.

   You can obtain this Application Note from the following sources:

       - Microsoft's World Wide Web Site on the Internet
       - The Internet (Microsoft anonymous ftp server)
       - The Microsoft Network (MSN)
       - Microsoft Download Service (MSDL)
       - Microsoft Product Support Services
   

   For more information about how to obtain this Application Note, please see the following article in the Microsoft Knowledge Base:

         ARTICLE-ID: Q96060
         TITLE     : PC DirSync: WA0725: Directory Synchronization (Dir-Sync)
   
   

2. If the TZ variable is being used, please refer to the following article in the Microsoft Knowledge Base for proper and consistent usage:

         ARTICLE-ID: Q101753
         TITLE     : PC DirSync: When to Use the Time Zone Option with
                     Dir-Sync
   
      As an alternative to using DEBUG you can rename the corrupt PROCESS.GLB
      file and copy a non-corrupt PROCESS.GLB from a working REQUESTOR. This
      action can be performed without difficulty as long as the Timezone
      variable setting by the machine running the ADMIN program was the same
      for both the REQUESTOR that had the corrupt PROCESS.GLB and the
      REQUESTOR that has the non-corrupt PROCESS.GLB.
   
   

3. If the discrepancy is during Daylight Saving Time change, the Microsoft Mail Administrator should wait until the week after the Daylight Saving Time change and reschedule the times.

4. If the computer running Dispatch has its clock set incorrectly, reset the clock.