PC Adm: Remote User Init-Disk Hangs

Last reviewed: March 12, 1996
Article ID: Q119362

The information in this article applies to:

Microsoft Mail for PC Networks, versions 3.0 and 3.2

SYMPTOMS

While creating a remote user's data disk using the Mail Administrator program (ADMIN.EXE) for versions 3.0 and 3.2 of Microsoft Mail for PC Networks, the process may hang during the Init-Disk stage.

CAUSE

One possible cause of this problem is a corrupt MODEM.GLB file. The MODEM.GLB file is used by the Mail Administrator program to provide information for the creation of the data disk.

RESOLUTION

To resolve this problem, rename the current MODEM.GLB file located in the GLB subdirectory of the postoffice database to MODEM.BAK. Then, within the Mail Administrator program, perform a Remote, Regenerate process. This will re-create a new MODEM.GLB file. Performing a Remote, Init-Disk should now work without hanging the process.

Additional reference words: 3.00 3.20
KBCategory: kbtool kbenv
KBSubcategory: MailPCAdm

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 12, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.