PC DOS: Err Msg: Notice 62 Address No Longer Valid

• Microsoft Mail for PC Networks, MS-DOS workstation, versions 3.0a and 3.2

SYMPTOMS

When a Microsoft Mail for PC Networks, MS-DOS workstation user tries to modify a user in the personal address list by choosing Address, Modify or tries to get details of a user from the postoffice address list, the following error message may be displayed:

   Notice 62 Address no longer valid. User or postoffice no longer exists.

CAUSE

The last 4 bytes of each record in the postoffice address list (POL) (ADMIN.NME and ADMINSHD.NME) contain the eight digit hexadecimal ID (hexid) of the user. This information is also contained in the ACCESS*.GLB files on the postoffice. When there is a discrepancy in the hexid between the postoffice address lists and the ACCESS files, the above error message is displayed.

RESOLUTION

Method 1

The user can be deleted and re-added from the postoffice. The administrator will have to ensure that the user retrieves his mail and makes necessary backups before deleting the user from the postoffice. This method will result in the invalidation of this user's address in personal address lists of other users.

Method 2

Determine the hexid of the user by using LISTUSER utility. The hexid in ADMIN.NME and ADMINSHD.NME need to be modified to reflect the correct hexid.

DEBUG must be used to reset the bytes in ADMIN.NME. The procedure listed below can be used if the ADMIN.NME is not greater than 64K. If the ADMIN.NME is greater than 64K, please consult the MS-DOS debug manual for more information.

1. Make a backup of ADMIN.NME (for example, copy admin.nme admin.bak)

2. DEBUG ADMIN.BAK

3. At the prompt, search for the full name (alias) in ADMIN.BAK as follows. Use the exact full name (case sensitive) as found in the address list:

   -s from to 'fullname'

   where "from" and "to" indicate the range of addresses to search. This will return an address of the form YYYY:ZZZZ, indicating that it has found a match. If there is no match, it just returns the prompt. For example:

   -s 100 FFFF 'John Smith'

   Returns a 3068:0500

4. At the prompt, do a Dump to view the record

   -d ZZZZ

   where ZZZZ is the same ZZZZ returned from step 3.

   This will display the name of the user and the hexid of the user. The hex ID of the user is an eight digit (4 byte) number, like 00000001.

5. At the prompt, type

   -h ZZZZ 27

   where ZZZZ is the same ZZZZ returned from step 3.

   This will return 2 values separated by a space

   VAL1 VAL2

   VAL1 is the start of the hexid field for that user.

6. At the prompt, type

   -dVAL1

   The first four bytes represent the hexid and are listed starting from the least significant byte to the most significant byte.

   For example, if the first four bytes displayed are 00 01 02 03, the hexid is 03020100.

7. The value in these 4 bytes need to be modified to match the output from LISTUSER. Modify the value in these 4 bytes by using the edit command of debug. At the prompt, type

   -eVAL1

   Type in the correct value for this byte. You can view and change the other bytes of the hexid by using the Space Bar.

8. To save the file type W (Write) at the prompt, and then Q to quit.

   -w -q

   The ADMIN.BAK created above should be the same size as ADMIN.NME.

9. COPY ADMIN.BAK ADMIN.NME

10. COPY ADMIN.NME ADMINSHD.NME

MORE INFORMATION

In step 3 of Method 2, with the search command

   -S from to 'fullname'

Please see the Microsoft MS-DOS "User's Guide" for additional information on using DEBUG.

For additional information on the LISTUSER.EXE utility, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q99121
   TITLE     : WA0641: Database Maintenance Utilities