PC Win: SMTP Address Generates a Non-Delivery Report

 Last reviewed: October 31, 1994
Article ID: Q119645
The information in this article applies to:
  • Microsoft Mail for Windows, version 3.2

SYMPTOMS

When the Windows client receives a message from the SMTP gateway that contains a comma in the comment field of the address in the To: or Cc: field, the address is delimited by the comma and a Non-Delivery report is generated. No mail is misdirected or lost.

CAUSE

The Windows client incorrectly uses the comma to delimit the address on the To: or Cc: field. For example 

   To:<Administrator (comment,comment)>
becomes two addresses resulting in 

   To: Admin; Comment)>;
The portion of the address following the comma is treated as a bad address and a Non-Delivery report is generated.

RESOLUTION

The sender should edit the address in the To: or Cc: field and exclude commas in addresses.

The address appears correctly in the MS-DOS client until the Mail for Windows client accesses the message. To read the message, use the MS-DOS client.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail for PC Networks. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional reference words: 3.20
KBCategory: kbusage kb3rdparty
KBSubCategory: MailPCWin

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Last reviewed: October 31, 1994
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