PC DB: Err Msg: The Folder Conversion Process Was Halted...

• Microsoft Mail for PC Networks, versions 2.1, 3.0, and 3.2

SYMPTOMS

When you try to run the CONVERT.EXE program as described on page 17 of the version 3.2 Microsoft Mail for PC Networks "User's Guide" for Windows and Presentation Manager, you may receive the following error message:

   The folder conversion process was halted by an error while copying.
   No folders or messages were converted.

CAUSE

This error occurs when some or all of your folders are stored on the local hard disk drive rather than on the postoffice. The Convert program is designed to look for a user's folders on the postoffice and will not check any local drives or directories.

RESOLUTION

The Mail administrator can move the folders back onto the postoffice by logging in to Mail with the MS-DOS client, selecting Options, Folders, Private-Storage, and then selecting S for Server.

You can then run Convert again; it will perform the conversion successfully.

MORE INFORMATION

Folder corruption can cause a similar problem. In this case, try archiving the folders and then retrieving them. If any of the folders cannot be archived, the Mail administrator may need to use the FIXFLD.EXE utility to try to repair them.

FIXFLD.EXE is available to Mail administrators as part of Application Note WA0641, "Database Maintenance Utilities."

You can obtain this Application Note by contacting Microsoft Product Support Services.