PC Ext: Failure Delivering User Mail Due to Mailbag Contention

 Last reviewed: June 4, 1996
Article ID: Q121732
The information in this article applies to:
  • Microsoft Mail for PC Networks, version 3.2, running with MS-DOS, Windows NT, or OS/2

SYMPTOMS

When the External Mail program (EXTERNAL.EXE) encounters a mailbag contention problem, the SYSTEM.LOG report generated may be incorrect. It is also possible that no report will be generated and External may stop responding (hang or crash).

If the report is generated, it may list recipients that actually did receive the message rather than list only the recipient whose mailbag could not be accessed.

CAUSE

These errors can occur when multiple recipients are specified for one postoffice and one of the recipients experiences a delivery problem. As the External Mail program tries to create the SYSTEM.LOG report, memory can be corrupted.

This problem does not occur for mail sent from user to user, within one postoffice.

STATUS

Microsoft has confirmed this to be a problem in version 3.2.9 of the External Mail program. This problem was corrected in version 3.2.12 of EXTERNAL.EXE. If you do not have version 3.2.12 (or later), you can download EXTUPD.EXE, a self-extracting file, on the following services:

  • Microsoft's World Wide Web Site on the Internet 

          On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.

          Enter kbfile EXTUPD.EXE (size: 531665 bytes) 
                             , and click GO!
      Open the article, and click the button to download the file.


  • Internet (anonymous FTP)

          ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get EXTUPD.EXE (size: 531665 bytes) 

    

  • The Microsoft Network

          On the Edit menu, click Go To, and then click Other Location.
      Type "mssupport" (without the quotation marks).
      Double-click the MS Software Library icon.
      Find the appropriate product area.
      Locate and Download EXTUPD.EXE.

    

  • Microsoft Download Service (MSDL)

          Dial (206) 936-6735 to connect to MSDL
      Download EXTUPD.EXE (size: 531665 bytes) 

    

For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:



   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services



	
			
	















	






Additional reference words: 3.20

KBCategory: kbenv kbfile kbbug3.20 kbfix

KBSubCategory: MailPCExt








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	Last reviewed:  June 4, 1996
	

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