PC Ext: Err: [012] This Corrupt Message Cannot Be Delivered...

 Last reviewed: June 4, 1996
Article ID: Q121733
The information in this article applies to:
  • Microsoft Mail for PC Networks, version 3.2, running with MS-DOS, Windows NT, or OS/2

SYMPTOMS

The External Mail program (EXTERNAL.EXE) may generate the following entry in the SYSTEM.LOG files of a destination postoffice: 

   [012] This corrupt message cannot be delivered. Contact your
   administrator.
The originator of the message may receive a similar message that also includes the returned mail item. The returned message shows no apparent corruption.

CAUSE

This error can occur when multiple recipients are specified for one postoffice and one of the recipients experiences a delivery problem. As the External Mail program tries to create the SYSTEM.LOG report, memory can be corrupted. This memory corruption can cause the External Mail program to stop responding (hang), or to produce a SYS3175 message in the OS/2 environment or a general protection error in the NT environment.

When you restart the External Mail program, the [012] error message may be generated during the External Mail program's "Delivering new mail" cycle. The 012 message is not generated consistently and seems to depend on the combination of messages with which External is working.

This problem does not occur for mail sent from user to user within one postoffice.

STATUS

Microsoft has confirmed this to be a problem in version 3.2.9 of the External Mail program. This problem was corrected in version 3.2.12 of EXTERNAL.EXE. If you do not have version 3.2.12 (or later), you can download EXTUPD.EXE, a self-extracting file, on the following services:

  • Microsoft's World Wide Web Site on the Internet 

          On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.

          Enter kbfile EXTUPD.EXE (size: 531665 bytes) 
                             , and click GO!
      Open the article, and click the button to download the file.


  • Internet (anonymous FTP)

          ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get EXTUPD.EXE (size: 531665 bytes) 

    

  • The Microsoft Network

          On the Edit menu, click Go To, and then click Other Location.
      Type "mssupport" (without the quotation marks).
      Double-click the MS Software Library icon.
      Find the appropriate product area.
      Locate and Download EXTUPD.EXE.

    

  • Microsoft Download Service (MSDL)

          Dial (206) 936-6735 to connect to MSDL
      Download EXTUPD.EXE (size: 531665 bytes) 

    

For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:



   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services



	
			
	















	






Additional reference words: 3.20

KBCategory: kbenv kbusage kbbug3.20 kbfix kberrmsg kbfile

KBSubCategory: MailPCExt








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	Last reviewed:  June 4, 1996
	

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