FAX: Faxes Print on Every Other Page with Size A4 Paper

 Last reviewed: October 20, 1997
Article ID: Q123613
3.00 3.00a 3.20 MS-DOS kbbug3.00 kbbug3.00a kbbug3.20 kbprint

The information in this article applies to:

  • Microsoft Mail Gateway to Fax, versions 3.0, 3.0a, and 3.2

SYMPTOMS

An extra sheet of paper is ejected between each page printed when DISPLAY.EXE is configured to automatically spool faxes to a printer using European paper size (A4).

CAUSE

The PPB driver that is used to read the printer configuration from the DISPLAY.EXE does not correctly read an A4 paper size. Therefore, if the actual size of the A4 paper is 247 cm by 246 cm, the extra pages will be printed.

WORKAROUND

Because the PPB driver is not used by FAXVIEW.EXE, it is possible to turn off the automatic spool and let users print their faxes from their own desktop using FAXVIEW.EXE. This will allow the faxes to print on a single page.

Additional reference words: 3.00 3.00a 3.20
KBCategory: kbprint kbbug3.00 kbbug3.00a kbbug3.20
KBSubcategory: MailGWFAX

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 20, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.