MHS: Err Msg: Error Getting Memory. Not Enough RAM...

The information in this article applies to:

• Microsoft Mail Gateway to MHS, version 3.0
• Microsoft Mail Gateway to MHS Access, version 3.0

SYMPTOMS

The Microsoft Mail Gateway to MHS or Microsoft Mail Gateway to MHS Access installation program may report the following error:

   Error getting memory. Not enough RAM to create postoffice list

CAUSE

There is not enough memory to install the addressing component of the MHS gateway when more than 430 postoffice definitions exist on the local postoffice.

RESOLUTION

A possible workaround is to delete several postoffice definitions from the local postoffice before you install the access component. These postoffices can then be redefined after the access component is successfully installed. Deleting postoffices affects users in two ways:

• Removing a postoffice definition also removes the address list for that postoffice. The address list can be imported again after the postoffice is reinstalled.
• Because the postoffice address list (POL) is removed, any entries in a personal address list (PAL) referring to a user on a deleted postoffice will no longer work. These entries will also have to be deleted and re-created after the new postoffice address list is re-created.

STATUS

Microsoft has confirmed this to be a problem in version 3.0 of the Microsoft Mail Gateway to MHS and Microsoft Mail Gateway to MHS Access. This problem is corrected in INSTALL.EXE version 3.0.1.

The files listed below are available to download from the Microsoft Software Library (MSL). For information on how to download these files, please see the "Instructions for Downloading" section at the end of this article.

FILES AVAILABLE FROM ONLINE SERVICES

Item ID      Filename           Description

S15128       MHSGINST.EXE       Update for Microsoft Mail
                                Gateway to MHS
S15129       MHSAINST.EXE       Update for Microsoft Mail
                                Gateway to MHS Access

INSTRUCTIONS FOR DOWNLOADING

You can download any of these self-extracting files from the following services:

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile <FILENAME>.EXE, and click GO!
        Open the article, and click the button to download the file.
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get <FILENAME>.EXE
  

• The Microsoft Network

        On the Edit menu, click Go To, and then click Other Location.
        Type "mssupport" (without the quotation marks).
        Double-click the MS Software Library icon.
        Find the appropriate product area.
        Locate and Download <FILENAME>.EXE.
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download <FILENAME>.EXE
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services

MORE INFORMATION

After you specify the name of the network for the postoffice on which you are installing, the installation program builds a DLLIST of all known postoffices on that network. After the list is compiled, you are prompted for the name of the postoffice on which you want to install. The installation program then takes your user name and scans for it in the postoffice list stored in memory. This is how the installation program verifies it has a valid postoffice.

The problem is that each postoffice structure in the DLLIST takes 106 bytes; in addition, the DLL item itself is another 6 bytes. Therefore, the total size is 112 bytes.