PC Ext: Mailbox Name Truncated in CALLIN.LOG

• Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

When a remote mail user calls in, the External program records only the first nine characters of the mailbox ID in the Connection field of the CALLIN.LOG. If a company uses a ten character mailbox naming convention, and the first nine characters are not unique, it makes it difficult for the Administrator to identify the remote user who called in.

RESOLUTION

Do not use ten character mailbox names. If you must use ten character mailbox names and must identify the remote user uniquely, enable logging on External, and check the SESSION.LOG. The SESSION.LOG contains all ten characters of the mailbox name.

STATUS

Microsoft has confirmed this to be a problem in EXTERNAL.EXE version 3.2.16, included with version 3.2 of Mail for PC Networks. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.