PC Win: Code Page Translation Incorrect for Custom Templates

• Microsoft Mail for Windows, versions 3.0 and 3.2

SYMPTOMS

Versions 3.0 and 3.2 of Microsoft Mail for Windows may display data in an imported custom template as solid blocks.

CAUSE

The solid blocks represent the characters of the original equipment manufacturer (OEM) character set that either does not appear in the ANSI character set or exists at a different position in the ANSI character set. Therefore, some characters in the OEM character set cannot be displayed in Windows using an ANSI-set font.

RESOLUTION

If an application must display these characters under Microsoft Windows, an OEM-set font is required.

STATUS

Microsoft has confirmed this to be a problem in versions 3.0 and 3.2 of the Microsoft Mail for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For the most part, Microsoft Windows uses fonts organized according to the ANSI character set. Windows also supports fonts that use the same OEM character set that MS-DOS uses. The OEM character set varies between computers and depends on the code page ROM installed on the computer. For example, computers manufactured in the United States use a character set called Code Page 437.