PC Mac: Case Sensitivity on Some Networks, such as UNIX

 Last reviewed: March 18, 1997
Article ID: Q127082
3.20 MACINTOSH kbenv kbtshoot kbfile

The information in this article applies to:

  • Microsoft Mail for PC Networks, Macintosh workstation, version 3.2

SYMPTOMS

When you use version 3.2 of Microsoft Mail for PC Networks, Macintosh workstation, you may experience one or more or the following symptoms if the Mail postoffice is located on a UNIX server:

  1. The workstation software takes an unusually long time to load.

  2. When you try to view a message, you receive the following error: 

          Cannot open mail message possibly previously deleted

  3. Your address lists may be empty.

CAUSE

The problem may be caused by case sensitivity between the Macintosh client and the UNIX server.

Some network operating systems will not allow a file to be created in all uppercase letters. Version 3.0.3 (or later) of the Macintosh client has been modified for these types of networks to allow the client to create filenames in lowercase letters if LOWRCASE.GLB exists in the GLB subdirectory of the Mail postoffice.

RESOLUTION

Verify the use of the Macintosh client version 3.0.3. If you do not have version 3.0.3 (or later), you can download MACLIENT.HQX or MACLIENT.SEA (self-extracting files) on the following services:

  • Microsoft's World Wide Web Site on the Internet 

          On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.

          Enter kbfile MACLIENT.HQX (size: 313590 bytes) 
                               , and click GO!
      Open the article, and click the button to download the file.


  • Internet (anonymous FTP)

          ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get MACLIENT.HQX (size: 313590 bytes) 

    

  • The Microsoft Network

          On the Edit menu, click Go To, and then click Other Location.
      Type "mssupport" (without the quotation marks).
      Double-click the MS Software Library icon.
      Find the appropriate product area.
      Locate and Download MACLIENT.HQX.

    

  • Microsoft Download Service (MSDL)

          Dial (206) 936-6735 to connect to MSDL
      Download MACLIENT.SEA

    

For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:



   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services


You should also verify the existence of LOWRCASE.GLB in the GLB
subdirectory of the Mail postoffice. If it does not exist, create the file.
For additional information, please see the following article in the
Microsoft Knowledge Base:



   ARTICLE-ID: Q127079
   TITLE     : PC Mac: Purpose and Location of LOWRCASE.GLB


Verify the Mail postoffice is mounted on the Macintosh desktop. If the
client is using a third-party Chooser extension to mount the postoffice,
we cannot guarantee client functionality. If the third-party Chooser
extension has a case sensitive option, enable this option, or contact
the manufacturer of the Chooser extension.



	
	

	















	






Additional reference words: 3.20 3.0.3

KBCategory: kbenv kbtshoot kbfile

KBSubcategory: MailPCMac

Keywords            : Mac

Version             : 3.20

Platform            : MACINTOSH








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	Last reviewed:  March 18, 1997
	

	© 1998 Microsoft Corporation. All rights reserved. Terms of Use.