PC Ext: Err Msg: [002] Mail Was Received...Unknown Addresses

Last reviewed: June 5, 1996
Article ID: Q127919

The information in this article applies to:

Microsoft Mail for PC Networks, versions 3.2 and 3.2a

SYMPTOMS

With version 3.2.11, 3.2.12, 3.2.13, and 3.2.14 of EXTERNAL.EXE, if mail is received at a postoffice with an unknown address, you will receive the error:

   [002] Mail was received that was addressed to unknown addresses.

The unknown addresses of the original mail message will not be added to the report in the SYSTEM.LOG. Versions earlier than 3.2.11 of EXTERNAL.EXE would include the invalid addresses as part of the report.

Also, the non-delivery report mailed back to the sender would not include the invalid addresses. In version earlier than 3.2.11, the addresses were included.

CAUSE

Revisions to the External program in version 3.2.11 resulted in this behavior.

STATUS

Microsoft has confirmed this to be a problem in versions 3.2.11, 3.2.12, 3.2.13, and 3.2.14 of EXTERNAL.EXE. This problem was corrected in EXTERNAL.EXE version 3.2.15 (or later).

For version 3.2.15 (or later) of the MS-DOS version of EXTERNAL.EXE, you can find EXTUPD.EXE, a self-extracting file, on the following services:

Microsoft's World Wide Web Site on the Internet

      On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.
      Enter kbfile EXTUPD.EXE (size: 531665 bytes) 
                             , and click GO!
      Open the article, and click the button to download the file.

Internet (anonymous FTP)

      ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get EXTUPD.EXE (size: 531665 bytes)

The Microsoft Network

      On the Edit menu, click Go To, and then click Other Location.
      Type "mssupport" (without the quotation marks).
      Double-click the MS Software Library icon.
      Find the appropriate product area.
      Locate and Download EXTUPD.EXE.

Microsoft Download Service (MSDL)

      Dial (206) 936-6735 to connect to MSDL
      Download EXTUPD.EXE (size: 531665 bytes)

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services

For version 3.2.15 (or later) of the OS/2 version of EXTERNAL.EXE, you need Application Note WA0975 "Microsoft Mail EXTERNAL.EXE Update for OS/2 Mail Multitasking MTA." You can only obtain this Application Note from Microsoft Product Support Services.

MORE INFORMATION

Here are examples of correct and incorrect reports.

Correct reporting:

NOTE: The example was created with version 3.2.1 of EXTERNAL.EXE. The mail item was sent to an unknown address.

Message data:

     From: Administrator
     Date: 05-21-94
     Time: 11:26
     Subject: test message
   [002] Mail was received that was addressed to unknown addresses.
   Mail item was not delivered to:
     Allen, Angelia

Incorrect reporting:

NOTE: The example was created with version 3.2.11 of EXTERNAL.EXE. The mail item was sent to an unknown address.

Message data:

     From: Administrator
     Date: 11-29-94
     Time: 06:38
     Subject: test message
   [002] Mail was received that was addressed to unknown addresses.
   Mail item was not delivered to:

Additional reference words: 3.20 3.20a
KBCategory: kbenv kbbug3.20 kbbug3.20a kbfile
KBSubcategory: MailPCExt MailPCMMTA

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Last reviewed: June 5, 1996
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