PC Win: Importing PROFS Nicknames Displays Incorrect Templates

• Microsoft Mail for Windows, version 3.2a

SYMPTOMS

If more than one nickname is present for a PROFS user, the user's details from the global address list (GAL) in Microsoft Mail for Windows may display incorrect information. If you check the PROFS gateway list or the external postoffice list in the Administrator's program (ADMIN.EXE), the details are displayed correctly. Also, if you check the Microsoft Mail for PC Networks, MS-DOS workstation, the details are displayed correctly from the network list, the PROFS list, and the GAL. The problem only occurs with the Windows client.

CAUSE

The problem occurs after you import a PROFS text file containing multiple nicknames pointing to the same userid. For example, a nickname would be an individual employee, and the userid would be an assistant. This import file contains "A" type of records pointing to one 10/10/10 address, and all of these contain the same mailbox name.

After you run Rebuild to build the GAL, launch the Windows client. Select a nickname from the GAL in the Windows client, and get details. The alias information is correct, but the userid of another user in the import text file.

STATUS

Microsoft has confirmed this to be a problem in version 3.2a of Microsoft Mail for PC Networks. This problem was corrected in MSSFS.DLL version 3.2.4083. If you do not have version 3.2.4083 (or later), you can find MSSFS.EXE, a self-extracting file, on the following services:

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile MSSFS.EXE (size: 154730 bytes) 
                              , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get MSSFS.EXE (size: 154730 bytes) 
  

• The Microsoft Network

        On the Edit menu, click Go To, and then click Other Location.
        Type "mssupport" (without the quotation marks).
        Double-click the MS Software Library icon.
        Find the appropriate product area.
        Locate and Download MSSFS.EXE.
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download MSSFS.EXE (size: 154730 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services