MHS: Err Msg: Gateway Doesn't Support Gateway "{}" Originators

The information in this article applies to:

• Microsoft Mail Gateway to MHS, version 3.0

SYMPTOMS

When you send mail from Microsoft Mail for PC Networks through the MHS gateway to CompuServe and then on to the Internet, the following error appears:

   The message you sent on <date> <time> could not be delivered to:

        mail @ cserve {internet:<userid>@<site>},

   The MHS gateway does not support gateway "{}" originators.

CAUSE

The CompuServe to Internet gateway does not support curly braces ({}). When you send a message from MHS through CompuServe to the Internet, the CSERVE/Internet gateway tries to build a return address. The gateway cannot build the return address because the Microsoft Mail addresses are in the following format:

   <user>@MSMail {<network>/<postoffice>/<user>}

RESOLUTION

If you have a single postoffice, you can use simple addressing, which allows you to send mail to <user>@MSMail. To configure the gateway for simple addressing, add the -SF switch to the gateway command line. This command-line option is configured within the MHS administrator program (MHS.EXE for version 1.5, and NGMADM for NGM). You should still send outgoing mail using the same addressing; for example, [MHS:MAIL@CSERVE {INTERNET:<USERID>@<SITE>}. Simple addressing does not work for downstream postoffices.

MORE INFORMATION

If you have multiple postoffices, the only solution is to purchase multiple copies of the gateway and set up each postoffice as a gateway postoffice.