PC DirSync: Err Msg: Error [ 81] No Mailbox Name Net/PO/

• Microsoft Mail for PC Networks, versions 3.2

SYMPTOMS

With version 3.2 of Microsoft Mail for PC Networks, persistent errors during Directory Synchronization (Dir-Sync) may be recorded in the DIRSYNC.LOG file during the SRVMAIN -T (T2) process:

   Error [ 81] No mailbox NAME NET/PO/

CAUSE

This error indicates that the transaction is missing the group address. This happens when the GROUP.GLB file is corrupt or has been reset to 4 bytes without deleting groups using ADMIN.EXE. The next time an administrator updates the group, a transaction is put in the REQTRANS.GLB without the group name, even if the group is excluded from Dir-Sync.

NOTE: This error should disappear in Keep Updates time.

RESOLUTION

1. Print out the members of groups from ADMIN.EXE by selecting Local-Admin, Group, Print, and choose either Printer or File.

   NOTE: Use this file to recreate the groups after deleting them.

2. Select Local-Admin, Group, Delete.

3. Delete all the groups.

STATUS

Microsoft has confirmed this to be a problem in ADMIN.EXE version 3.2.12, included with Microsoft Mail for PC Networks. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.