PC MMTA: OS/2 Version 1.3 Installation Issues

Last reviewed: April 21, 1995
Article ID: Q129201
The information in this article applies to:
  • Microsoft Mail Multitasking MTA, version 3.2

SYMPTOMS

When you install the OS/2 version 1.3 system software (included with the Mail Multitasking version 3.2), and you encounter an error, the most likely cause is a system or hardware problem.

Below are three examples of the most common errors, along with their causes and solutions.

  1. SYS1733 error

    This error message may be displayed during installation. A SYS1733 occurs because the country information file A:\COUNTRY.SYS is incorrect; the system has stopped.

    This error explanation is likely misleading as it rarely explains the cause.

    See the Cause section below for likely reasons for this error.

  2. Fdisk Unsuccessful or Cannot Locate Fixed Disk Drive errors

    One or both of these errors occur when the hard drive and/or adapter require a .BID file not included on the Installation disks A and B.

  3. Looping on reboot after installation

    After you install OS/2 and reboot your system, the computer reboots in an infinite loop until you insert a bootable floppy.

CAUSE

  1. SYS1733 error

    The error stems from a hardware configuration problem. Known causes are:

        - Misconfigured CMOS for the floppy disk drives.
        - Missing one of two floppy disk drives, but CMOS states both exist.
        - Incorrect SCSI configurations.
    

  2. Fdisk Unsuccessful or Cannot Locate Fixed Disk

    The installation requires a special .BID file not included with the OS/2 installation disks A and B. A BID file is a Layered Device Driver Architecture (LADDR) driver for hard drives and adapters. Some PC computer hardware manufacturers require a proprietary .BID file.

  3. Looping on reboot after installation

    The most likely cause is selecting the wrong mouse driver during the installation process.

RESOLUTION

  1. SYS1733 error

    To see if your CMOS is configured incorrectly, check your computer's BIOS setup parameters and verify they match the drives physically installed. To see if you have a misconfigured SCSI adapter card check the card's settings against the documented settings in the adapter's installation manual.

  2. Fdisk Unsuccessful or Cannot Locate Fixed Disk errors

    To resolve the error and complete installation, try the following steps:

        - If you used Installation Disk A to boot the PC, try Installation
          Disk B and vice versa. This will insure that all .BID files have
          been tried and tested.
    

        - Contact the disk adapter manufacturer and request a .BID file for the
          adapter model. Once the .BID file is obtained you must:
    

          a. Make a copy of your Installation disk A
          b. Delete all the .BID files on the disk A copy
          c. Copy the new .BID file to the disk A copy
          d. Rename the new file to BOOTBID.BID.
    

        - Reboot the computer with the newly modified Installation disk
          and proceed with installing OS/2.
    

  3. Looping on reboot after installation

    Reboot OS/2 using the Installation disk and select the appropriate mouse driver for your configuration. If the problem persists, edit the CONFIG.SYS and remark out the suspect mouse driver as shown:

          rem DEVICE=C:\OS2\MOUSE.SYS TYPE MSSER$
    

    Reboot the OS/2 computer.

MORE INFORMATION

The information in this article only pertains to Microsoft's OS/2 version 1.3, included with the Microsoft Mail Multitasking MTA version 3.2.


Additional reference words: 3.20
KBCategory: kbinterop kberrmsg
KBSubcategory: MailPCMMTA


THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: April 21, 1995
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.