PC Win: Unable to Sign Out After File Send in Office App.

 Last reviewed: May 15, 1995
Article ID: Q130038
The information in this article applies to:
  • Microsoft Mail for Windows, versions 3.2 and 3.2a

SYMPTOMS

You may not be able to sign out of a Mail session if

  • You use another MAPI application (such as Mail or Microsoft Schedule+ for Windows)
  • You have used any of the mail forwarding and routing features in one of the Microsoft Office applications (such as Excel 5.0).

While that application is still running, you may receive the following error message: 

   Another application has denied your request.

CAUSE

Once you perform a mail-related function in one of these Microsoft Office applications, it appears to retain a handle to the open mail session. By design, this handle is left open so that subsequent attempts to do a File Send or Mail Merge to email does not require a login every time.

RESOLUTION

Exit the mail enabled application in order to sign out of Mail.

MORE INFORMATION

Applications with this behavior:

  • Excel 5.0
  • PowerPoint 4.0
  • Word 6.0 (c)

Applications without this behavior:
  • Excel 4.0
  • PowerPoint 3.0
  • Word 2.0
  • Access 2.0

In these earlier versions, the application opens a mail session if one has not yet established and closes it after you choose Send. If a session is already opened, it uses the existing session but do not grab the handle.

Additional reference words: 3.20 3.20a
KBCategory: kbinterop kbusage
KBSubcategory: MailPCWin

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: May 15, 1995
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.