PC Win: Err Msg: This Account Is Not a Valid User of this...

• Microsoft Mail for Windows, versions 3.0, 3.0b, 3.2, and 3.2a

SYMPTOMS

In versions 3.0, 3.0b, 3.2, and 3.2a of Microsoft Mail for Windows, under certain conditions, you may receive the following error message when you log into the postoffice:

   This account is not a valid user of this message file

CAUSE

The criteria contained in the Mail Message File (MMF) does not match your information on the postoffice. When this message is seen, it indicates that you are being properly validated by the postoffice, and the information returned from the postoffice does not match what is in the MMF.

RESOLUTION

1. Move the original .MMF to a new location.

2. Log in, and create a new .MMF.

3. From the File menu, choose Import. Point to the original .MMF that you moved. It will then ask you for the .MMF password, at which point you type in the original password to unlock the .MMF file. You can then import the old information into the new MMF.

4. Use the MS-DOS client to log into the postoffice, and change the user's password to the old password (the .MMFs password).

5. Log in to Mail using the Windows client. The password can now be changed from the Windows client without problems.

MORE INFORMATION

For additional information, if the account in question was recently moved using the MOVEUSER utility, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q117650
   TITLE     : PC Win: MOVEUSER.EXE Causes Invalid MMF After Password Reset