PC Win: MOVEUSER.EXE Fails if User's HEXID.CAL Is Missing

• Microsoft Mail for Windows, versions 3.0, 3.0b, and 3.2
• Microsoft Schedule+ for Windows, versions 1.0 and 1.0a

SYMPTOMS

When you use version 3.2 of Microsoft Mail for Windows, the following error message may appear when you try to run the MOVEUSER.EXE utility to move a user from one postoffice to another:

   Moving user '<UserName>' failed.

CAUSE

A possible cause of this error is a missing or renamed MAILDATA\CAL\HEXID.CAL file for the UserID being moved.

RESOLUTION

To resolve this problem, have the user launch Schedule+ to create the MAILDATA\CAL\HEXID.CAL file.

MORE INFORMATION

The SCHEDULE.KEY file will reserve a hexid number for the user if the user has received a meeting request from another user, even if the user has never launched Schedule+ to create the HEXID.CAL file. MoveUser will read the SCHEDULE.KEY searching for the UserID being moved and determine the user's hexid number. If the HEXID.CAL for the user is not found, the error will occur.

The MOVEUSER utility is provided with MVUSR.EXE on the Microsoft Software Library (MSL).

You can find MVUSR.EXE (size: 105695 bytes) 
                      , a self-extracting file, on the following

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile MVUSR.EXE (size: 105695 bytes) 
                              , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get MVUSR.EXE (size: 105695 bytes) 
  

• The Microsoft Network

        On the Edit menu, click Go To, and then click Other Location.
        Type "mssupport" (without the quotation marks).
        Double-click the MS Software Library icon.
        Find the appropriate product area.
        Locate and Download MVUSR.EXE.
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download MVUSR.EXE (size: 105695 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services