PC Ext NTMMTA: External Will Not Answer w/ USR Sportster ModemLast reviewed: December 12, 1995Article ID: Q132746 |
The information in this article applies to:
SYMPTOMSWhen you try to connect to a version 3.x of Microsoft Mail for PC Networks Mail Transfer Agent (MTA) with Microsoft Mail Remote for Windows (or MS-DOS) using a U.S. Robotics Sportster 28.8 V.34 modem, the MTA may never answer. Therefore, it causes the Remote user to time out.
CAUSEU.S. Robotics Sportster 28.8 V.34 modems with a "Supervisor date" earlier than 04/18/95 have a ROM BIOS chip defect.
RESOLUTIONThis is a known issue with U.S. Robotics. Please contact U.S. Robotics Technical Support at (708) 982-5151 for information on upgrading the modem.
MORE INFORMATIONTo determine if the modem has the suspected bios problem, connect a session to the modem port from Terminal. Once connected, type the following (followed by a carriage return):
ATI7A configuration profile similar to the following will be displayed on the screen: Configuration Profile...
Product type US/Canada External Options V32bis,V.FC,V.34 Fax Options Class 1/Class 2.0 Clock Freq 20.16Mhz Eprom 256k Ram 32k Supervisor date 04/18/95 DSP date 03/31/95 Supervisor rev 6.0.5 DSP rev 1.0.9If the "Supervisor date" is earlier than 04/18/95, you should contact U.S. Robotics Technical Support.
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Additional reference words: 3.00 3.20 3.20a 3.50 USR chipset corrupt
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