PC Win: Err Msg: General Mail Failure. Close Excel, Restart...

The information in this article applies to:

• Microsoft Mail for Windows, versions 3.2
• Microsoft Exchange Windows 3.x client, version 4.0
• Microsoft Exchange Windows NT client, version 4.0
• Microsoft Exchange Windows 95 client, version 4.0

SYMPTOMS

When you try to send a mail message with a Microsoft Excel for Windows routing slip attached, you will get the following error:

   General mail failure. Close Excel, restart the mail system
   and try again.

CAUSE

You are addressing the message from the Personal Address Book (PAB) with the routing slip attached.

RESOLUTION

Address the message with a Microsoft Excel routing slip from the Postoffice Address List (POL) or the Global Address List (GAL).

You can also upgrade to Microsoft Excel version 5.0c; it has been known to resolve this issue when you are using a single postoffices using the GAL.

MORE INFORMATION

This problem may also occur with Microsoft Word version 6.0 for Windows. To resolve this issue, upgrade to Microsoft Word version 6.0a or later.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q111553
   TITLE     : "General Mail Failure" Error Message with File Routing Slip