PC NTMMTA: Err Msg: Can't Open Service Control Manager...

• Microsoft Mail Multitasking MTA for Windows NT, version 3.5

SYMPTOMS

If you run the Microsoft Mail Service Manager for the Mail Multitasking MTA for Windows NT (NT MMTA), the \\<servername> field cannot be longer than 14 characters. If the entire field exceeds 14 characters, including the universal naming convention (UNC), the following error may occur:

   Error: Can't open Service Control Manager. Check your access
   privileges on the specified server.

CAUSE

The Remote Server text box accepts more than 14 characters; however, when you press the Refresh button, the name is truncated to 14 characters.

If you use Network Monitor to trace what is send out on the network you will see that there are only 14 characters in the broadcast.

WORKAROUND

• If the <servername> has up to 14 characters, do not enter the double backslash (UNC); only enter the Server Name, as demonstrated on page 12 of the NT MMTA "Administrator Guide."

• Rename your servername to something less than 14 characters.

STATUS

Microsoft has confirmed this to be a problem in version 3.5 of Microsoft Mail Multitasking MMTA for Windows NT. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.