PC Gen: First Contact Form for MS Mail Server and Mail Client

• Microsoft Mail for PC Networks, versions 3.0, 3.2, and 3.5

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are three articles of this type. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    s r v f c c
    p o 2 p o f c c
    a t f c c

                   MS MAIL SERVER PROBLEM REPORT FORM

            NOS version: _____________________________________________

        Server version: ______________________________________________

           Protocol(s): ______________________________________________

         Admin version: ______________________________________________

  Remote client issues: ______________________________________________

           Modem types: ______________________________________________

        Script(s) used: ______________________________________________

                Client:   MS-DOS    Windows

Has this ever worked?   YES   NO

List All Error Messages Reported

Detailed Description of the Problem

List Any Troubleshooting Steps Already Taken

NOTE: Attach any available logs.