PC Gen: First Contact Form for MS Mail PO2PO

• Microsoft Mail for PC Networks, versions 3.x

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are three articles of this type. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    s r v f c c
    p o 2 p o f c c
    a t f c c

                        PO2PO PROBLEM REPORT FORM

          Customer name: _____________________________________________

        Customer number: _____________________________________________

        NOS and version: _____________________________________________

    Mail PO and version: _____________________________________________

Summary of Problem

       External version: _____________________________________________

INI File and/or Command-line Options

       Dispatch version: _____________________________________________

INI File and/or Command-line Options

MTA type(Windows NT, OS/2, MS-DOS): __________________________________

       NT MMTA as service (Yes/No): __________________________________

                       MTA version: __________________________________

               Protocols on MTA PC: __________________________________

            Protocols on PO Server: __________________________________

PO'S connected via:   ASYNC   Direct   Dynamic,X.25

          Async modem type/script: __________________________________

                Async w/Digiboard:   YES   NO

                   Digiboard Type:   Intelligent   NonIntelligent

          Works without Digiboard:   YES   NO

Has this ever worked?   YES   NO

List Versions of Relevant . Exe Files (Import, Rebuild, Etc.)

List All Error Numbers, Codes, and Messages Reported

List Troubleshooting Steps Already Taken

NOTE: Attach any available logs.

List Other Processes Running Within the Server PO (virus scan, backup utilities, etc.)

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