Mac Gen: First Contact Form for AppleTalk Mail Client & Server

• Microsoft Mail for AppleTalk Networks, version 3.1x

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

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        MICROSOFT MAIL FOR APPLETALK NETWORKS PROBLEM REPORT FORM

SERVER             Server version:   2.x    3.0    3.0a   3.0b   3.1
                                     3.1a   3.1c   3.1d   3.1d+

                      Server name: ___________________________________

                        Site name: ___________________________________

                  Macintosh model: ___________________________________

                    RAM installed: ___________________________________

             Macintosh OS version:   System 6.0x   System 7.x

   Memory allotted to mail server: ___________________________________

 Size of Microsoft Mail data file: ___________________________________

      Server running as extension
                   or application: ___________________________________

   Number of users on this server: ___________________________________

 Number of addresses in ALL list
                  (if applicable): ___________________________________

               Gateways installed: ___________________________________

CLIENT             Client version:   2.x    3.0    3.0a   3.0b   3.1
                                     3.1a   3.1c   3.1d   3.1d+

                  Macintosh model: ___________________________________

                    RAM installed: ___________________________________

             Macintosh OS version:   System 6.0x   System 7.x

                 Network topology:   LocalTalk   EtherTalk   TokenTalk

Has this ever worked?   YES   NO

What has changed, if known?

List All Error Messages Reported

Detailed Description of the Problem

List the Troubleshooting Steps Already Taken