PC Gen: First Contact Form for MS Mail Connection Gateway

 Last reviewed: December 8, 1995
Article ID: Q136895
The information in this article applies to:
  • Microsoft Mail Connection for PC and AppleTalk Networks, versions 1.0b and 3.2

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces): 

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c

                 CONNECTION GATEWAY PROBLEM REPORT FORM
REMEMBER: All LAN configuration questions must be answered. Check with 
          the LAN administrator, if necessary.

Connection Gateway version:   1.0b   3.2

GW server file version:   1.0b    3.2   3.2.4   3.2.5   3.2.6   3.2.7
                          3.2.8   3.2.9

Connection Name Utility (CNU) version:   1.0b   3.2   3.3   3.4   3.5
Proxy Net:

Proxy PO: 

APPLETALK MAIL     Server version:   2.x    3.0    3.0a   3.0b   3.1   3.1a
                                     3.1c   3.1d   3.1d+

                      Server name: ___________________________________

                        Site name: ___________________________________

                  Macintosh model: ___________________________________

                    RAM installed: ___________________________________

                   Mac OS version:   System 6.0x   System 7.x

  Memory allotted to Mail Server: ___________________________________
Size of Microsoft Mail data file: ___________________________________ 

              Gateways installed: ___________________________________

                        Topology:   LocalTalk   EtherTalk   TokenTalk

PC MAIL       Postoffice version: ___________________________________

        Gateway PO name (Net/PO): ___________________________________

   Dir-Sync server name (Net/PO): ___________________________________
Information on machine running MacGate: _____________________________

_____________________________________________________________________ 

                                   NOS: _____________________________

Other Questions

Can the problem be reproduced?

Has this ever worked?

What has changed, if known?

List All Error Messages Reported

Detailed Description of the Problem

List The Troubleshooting Steps Already Taken

NOTE: Attach logs if available.

Additional reference words: 1.x 3.2x (first contact) connfcc fcc
KBCategory: kbother
KBSubcategory: MailGWCONN

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Last reviewed: December 8, 1995
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